To modify or cancel your reservation, please contact us by phone between 9am and 9pm at 514.284.0333
No fee for cancellation or modification made 48 hours prior to your appointment.
- A 50% cancellation fee is imposed for any cancellation made between 4 hours and 48 hours before treatment time.
- A 100% cancellation fee will be charged for any cancellation made less than 4 hours before treatment time.
- A 100% cancellation fee will be charged in case of a no-show.
That is the reason why we require that you provide a credit card upon booking your appointment, independently of your method of payment.
Our cancellation policy is built to ensure a revenue to our massage therapist if a client doesn’t show up. A confirmation email is sent and if this email is not answered, we will call the day before the appointment.
Events are non-refundable.
Please note that in the event of a thunderstorm, the baths will be evacuated for 30 minutes, for your safety. No refund can be allowed for this incident beyond our control.
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